Purpose
ConsumerWise is a consumer-help and dispute-resolution reference platform. It is built around a practical problem: real disputes rarely fit neatly into one legal label. A telecom complaint can involve a contract, a sales representation, a billing record, personal data, credit reporting and an ADR scheme at the same time.
The site therefore connects rights, facts, evidence, process and remedy. The aim is not simply to tell a reader that a right exists, but to explain how to test whether it applies and what to do next.
How the site is organised
| Part | What it does |
|---|---|
| Guides | Explain rights, processes, evidence and practical next steps. |
| They Said This… | Tests common refusals or assertions and identifies missing context. |
| Templates | Provide structured starting documents to adapt to the user’s facts. |
| Tools | Calculate or organise dates, evidence, chronology and complaint routes. |
| Knowledge Hub | Explains cross-cutting concepts such as evidence, reasoning and maladministration. |
| Ombudsman/regulator pages | Explain jurisdiction, powers, complaint routes and limits. |
| Documentation | Publishes the standards, privacy information and methodology behind ConsumerWise itself. |
The ConsumerWise method
Across subjects, the method is consistent: define the issue; establish the chronology; identify the applicable framework; test the evidence; separate fact from assumption; decide what remedy is realistically available; and only then choose the complaint, ombudsman, regulator or court route.
What ConsumerWise is not
ConsumerWise is not a law firm and does not decide individual disputes. It does not assume the consumer is always right. Sometimes the business has the stronger evidence or the requested remedy is not available. Credible consumer advocacy depends on being willing to say that too.
Designed to work without an account
The public site is designed so ordinary reading, searching and current tools do not require an account or case-file upload. Optional Matomo analytics is controlled through the site’s privacy settings. See the Privacy policy and Cookie policy.
Getting the most from a guide
- read the scope and plain-English explanation first;
- check the date and jurisdiction;
- open the linked official source where wording or timing matters;
- compare the rule with the actual documents in your case;
- use templates and tools only after you understand what they are designed to do;
- keep copies of evidence you may need later.