Documentation & policies
Documentation, policies and standards
The rules ConsumerWise applies to itself: privacy, cookies, editorial verification, source quality, accessibility, analytics, tools and the limits of general information.
These documents describe the live site and are reviewed when its technology, editorial process or public features change.
Legal & privacy
What applies when you use the site.
Privacy, storage, accessibility, terms and the limits of general information.
Privacy policy
What the site processes when you browse, search and use it, why that processing happens, retention and your rights.
Cookies & browser storage
The live cookie and browser-storage register, including optional Matomo analytics and how to change your choice.
Terms of use
The conditions that apply to use of ConsumerWise, including tools, templates, permitted use and site availability.
Legal disclaimer
The limits of general information, legal and regulatory summaries, calculators, templates and external sources.
Accessibility
Accessibility aims, current measures, known limitations and how to report a barrier.
Editorial standards
How ConsumerWise decides what it can responsibly say.
Authority, evidence, source quality, AI assistance, jurisdiction, corrections and review.
Editorial policy
How accuracy, independence, corrections, practical guidance and editorial judgment are handled.
Source policy
How legislation, regulators, judgments, codes, contracts and other sources are ranked and reconciled.
AI assistance
Where AI may assist the workflow, where it must not substitute for verification, and how editorial responsibility is retained.
Evidence methodology
How ConsumerWise approaches chronology, contradictions, missing records, evidential weight and transaction-specific proof.
Legal frameworks
How law, regulation, contractual terms, industry codes and complaint schemes are kept distinct.
Jurisdiction
How territorial scope and differences across England, Wales, Scotland and Northern Ireland are handled.
Official sources
The primary legislation, regulators, ombudsmen, public bodies and official materials most often used by the site.
Reviews & corrections
What a reviewed date means, what triggers a change and how corrections are reconciled across connected pages.
How the site works
How the site works behind the guidance.
Search, tools, analytics, publishing assets and the way the site is maintained.
How ConsumerWise works
How the guides, templates, tools, rebuttals and complaint methodology fit together.
Search
How site search works, what it indexes and how query information is handled.
Tools & calculators
What the interactive tools do, how they process inputs and the limits of their outputs.
Analytics & measurement
Why optional Matomo analytics is used, what it measures and what ConsumerWise deliberately does not use it for.
Corrections & contributions
How to report an error, suggest a topic or contribute practical experience without sending unnecessary sensitive information.
Social sharing images
How social preview images and metadata work without embedding social-network tracking scripts.
Accountability
The site should be able to explain its own methods.
ConsumerWise asks organisations to identify the rule, evidence and reasoning behind a decision. These documents apply the same principle to the website itself, including how content is researched, how optional analytics is used and where the limits of the service are.
Read the editorial policy →Read the privacy policy →