ConsumerWise Toolkit
Practical tools for turning a problem into a plan.
Work out the remedy, calculate the date, organise the evidence or find the right escalation route. Each tool is designed to leave you with something useful for the next step.
Understand your remedy
Start with what you want putting right.
These guided tools separate similar-looking problems into the legal route that actually fits the facts, then connect the result to ConsumerWise guidance and official legislation.
Refund Helper
Work out what kind of refund or remedy you may actually be asking for: faulty goods, digital content, services, delivery, distance sales and more.
Cancellation Rights Checker
Check whether a distance or off-premises cancellation right applies, calculate the relevant period and identify the main statutory exceptions.
Dates & deadlines
Know when something is due.
Calculate legal and procedural dates before timing becomes another part of the dispute.
SAR deadline & guidance tool
Work out the operative legal start, one-calendar-month deadline, clarification pauses, extensions and bank-holiday moves.
FOI & EIR deadline guidance tool
Calculate FOIA, EIR and Scottish information-request dates using the correct working-day rules and official bank holidays.
Complaint milestone tracker
Track waiting periods, final responses and the points at which an external escalation route may become available.
Court claim fee estimator
Estimate the issue fee for a money claim and keep a record of the calculation.
Build your case
Turn records into something another person can follow.
Organise the evidence, chronology and unanswered issues before you ask someone else to decide the dispute.
Evidence index builder
Record documents, evidence gaps, status, source and exactly what each item helps to prove.
Complaint timeline builder
Build a clean dated chronology for a complaint, ombudsman case or court file.
Response audit
Test whether each issue was answered, partly answered, contradicted or missed altogether.
Case pack builder
Map the issues, factual position, evidence, requested outcome and next route into one working case record.
Housing & renting
Separate the tenancy problem before you challenge it.
Work through notice, rent, landlord and deposit disputes using the facts that actually change the legal route.
Renting Rights Resolver
Work through notice, rent, eviction, repairs, access, landlord or letting-agent problems and see the likely legal route.
Deposit Dispute Helper
Challenge deductions, delayed return, missing protection or weak evidence and identify the scheme or court route.
Find the right route
Work out where the problem should go next.
Use the route and reporting tools when the issue has moved beyond simply asking the organisation to put it right.
Complaint route planner
Choose the closest sector and build a staged route to the body that can actually deal with the issue.
Credit-reporting checker
Audit a default or arrears entry across credit, telecoms, energy and service-provider reporting.