What this law does
The Consumer Rights Act 2015 brings together major statutory rights for consumer contracts. It sets standards for goods, digital content and services, provides specific remedies when those standards are not met, and contains the modern statutory framework for unfair consumer contract terms.
Important provisions
The sections most likely to matter in ConsumerWise disputes
These are not the only relevant provisions. They are the provisions ConsumerWise currently maps most often to practical guidance.
Satisfactory quality
The starting quality standard for goods.
Fit for particular purpose
Relevant where a particular purpose was made known to the trader.
As described
Requires goods to match descriptions that form part of the contract.
Right to reject
Sets the mechanics of exercising a statutory right to reject.
Short-term rejection period
Sets the normal time limit for the short-term right to reject.
Repair or replacement
The statutory repair-or-replacement remedy for goods.
Price reduction or final rejection
Later remedies where repair or replacement does not resolve the problem.
Delivery of goods
Deals with delivery timing and some consequences of delay.
Passing of risk
Helps identify who bears risk before goods reach the consumer or nominated recipient.
Digital content: satisfactory quality
The quality standard for digital content.
Digital content: repair or replacement
Primary remedy for non-conforming digital content.
Digital content: price reduction
Later remedy where repair or replacement cannot properly resolve the problem.
Reasonable care and skill
The central statutory standard for services.
Repeat performance
A principal remedy for services that do not conform.
Price reduction
A later service remedy where the statutory conditions are met.
Fairness of contract terms and notices
The core fairness requirement for consumer terms and notices.
Official links: legislation.gov.uk
Connected guidance
See how the law applies in real problems
ConsumerWise tools
Use the law in a guided route
Refund Helper
Answer a few questions and see the likely remedy, law and next steps.
The Act name is not the whole answer
A legal outcome can depend on the exact provision, commencement date, territorial application, exceptions, contract type and later amendments. Regulator rules, case law and contractual terms can also matter. ConsumerWise therefore links the law to the practical route rather than treating an Act name as a magic citation.
Official legislation
Check the primary source
ConsumerWise provides general information rather than individual legal advice. Check current wording, commencement, amendments and territorial application against the official source before relying on a provision in a formal dispute.