They said this… · Services & contracts

“A quote is never binding”

Generally incorrect

Whether a quote forms part of the contract depends on the wording, context and later agreement; it cannot be dismissed categorically.

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Why this answer

What actually matters

  • A fixed quotation is different from an estimate.
  • Changes can be agreed later, but the trader should be able to show the basis of the variation.
  • Preserve the quote and any acceptance messages.

What you could say

Keep the response tied to the actual rule.

Evidence

What to have beside you

  • Quote, order, specification or scope of work
  • Messages and call notes showing what was promised
  • Photos, reports or other evidence of defective performance
  • Terms relied on by the trader and when they were supplied

If they still refuse

Move the dispute forward.

  1. Define the contractual promise or statutory service standard that you say was not met.
  2. Ask for the remedy that follows from that problem rather than simply demanding compensation.
  3. Use formal complaint, ADR or court routes according to the sector and amount involved.

Read the full rules

Go deeper before escalating.

Primary guideRead the detailed ConsumerWise guidance.ServicesRead the full guide.Proving an agreementRead the full guide.Breach of contractRead the full guide.