ConsumerWise hub

Resources

Legislation, regulators, ombudsmen, industry standards, glossary entries, checklists and official-source links.

Browse this area

7 guides and resources.

Start with the problem you recognise. Related pages cross-link to templates, tools, official sources and escalation routes.

Legislation map

Search 19 core legal frameworks, open official text and connect each source to a practical explainer.

Regulators directory

Compare regulators, enforcement bodies and advice routes, including the separate path for personal redress.

Ombudsmen directory

Search 16 major ombudsmen and ADR schemes by sector, territory, membership and referral stage.

Industry codes & standards

Understand regulator rules, statutory codes, industry standards and scheme rules, including their legal weight.

Consumer glossary

Search plain-English definitions of recurring legal, evidence, complaint, regulator and redress terms.

Checklists

Evidence, complaint, SAR, FOI, credit-file and escalation checklists.

Official sources

Find primary and authoritative sources across law, courts, regulators, ombudsmen, advice and sector rules.

Reference library

Use primary material to test the explanation you have been given.

ConsumerWise’s guides are designed to make the rules usable, but the source itself matters when a deadline, rule about what the body can deal with, statutory wording or regulator requirement is disputed.

LegislationFind the statutes and regulations behind common consumer issues.Codes and standardsUnderstand where non-statutory rules such as reporting or complaint codes fit.Official sourcesGo directly to regulators, ombudsmen and government material.How ConsumerWise uses sourcesSee the source hierarchy and editorial method.

Law, rules, guidance and codes should not be treated as the same thing.

A statute may create a legal right. Regulator rules can bind regulated firms. Guidance explains expected interpretation or good practice. Industry codes can influence reporting and fair practice without being primary legislation. ConsumerWise identifies the type of source so you can understand what weight it carries in the dispute.

Build a source trail

Keep the authority behind an important point.

If a complaint turns on a deadline, statutory duty or scheme rule, save the relevant official page or document and note the version or review date. That makes it easier to show what rule you relied on if guidance later changes.

The Resources area is intended to support the main guides, not replace them. Use the guide to understand the issue, then use the source library to verify the exact wording and current position.

ConsumerWise method

Do not start with the argument. Start with the record.

Use the Resources area when you need to verify the source behind a guide: legislation, regulator material, ombudsman rules, industry standards, directories and reference material. The guide explains the issue; the source lets you check the exact current wording.

Evidence basics Build a chronology